Terms and Conditions - CenturyLink Business

CenturyLink Special Business Terms and Conditions

Business Internet + Phone

^∗The CTL Fees are Non-Telecom Services Surcharge, Long Distance Line Charge, Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, Federal Regulatory Recovery Fee, Administrative Expense Fee, and Texas Recovery Surcharge (where applicable). These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.centurylink.com/InternetPolicy for more information.

Services and limited time offer not available everywhere. Services and limited time offer not available everywhere. Rate is available to new, business customers, requires a 24-month-term commitment and enrollment in CenturyLink AutoPay and electronic billing service within a timely manner to be eligible for rate (customer will not receive monthly discount if ebill is not activated or is cancelled). Customers who terminate their Internet service, prior to their specified term commitment end date, will be assessed an early termination fee, up to $400, prorated by the number of months remaining in their term commitment. CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee) or a one-time purchase option (up to $200) is available (S&H applies). Self-installation, if available at customer’s location, may be selected or a professional technician installation fee (up to $60) will apply, if selected by customer or is required due to network technology at customer location. Depending on your location, promotional discounts may not apply to first partial month of service. Requires credit approval and deposit may be required. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Offer may not be combined with other offers. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/aboutus/legal/index.html. Customers must accept High-Speed Internet Subscriber Agreement or Business-Class High-Speed Internet terms and conditions, as applicable. Traditional Phone: Monthly Recurring Charge (“MRC”) applies to CenturyLink Business customers who subscribe to a qualifying Business Internet plan (up to 10 lines) for direct-dial local and nationwide voice calling, designated calling features and unlimited nationwide long-distance service, including all U.S. territories and possessions; excludes data and facsimile services (including dial-up Internet connections), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use. Restrictions on number of local and long-distance packages/plans per account apply. Customer may subscribe to a maximum of ten (10) lines per location; additional MRC will apply to each subscriber seat. Usage may be monitored, and customer may be required to show compliance if usage exceeds 3,000 minutes/mo. or non-compliance indicated. International calling billed separately. Protected Internet: If your modem includes the Protected Internet feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Protected Internet, as will Internet connection issues. If you are unsure whether Protected Internet is working, contact us.

AutoPay and E-bill

Pure Business Internet and CenturyLink Business Bundle customers must enroll in CenturyLink Autopay (monthly automatic bill pay on account) and E-Bill (paperless billing service) within the specified promotional timeframe to be eligible for the advertised Internet or bundle rate.

Pure Business Internet

^∗The CTL Fees are the Texas Recovery Surcharge (where applicable). These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes

Services and limited time offer not available everywhere. Rate is available to new, business customers, requires a 24-month-term commitment and enrollment in CenturyLink AutoPay and electronic billing service within a timely manner to be eligible for rate (customer will not receive monthly discount if ebill is not activated or is cancelled). Customers who terminate their Internet service, prior to their specified term commitment end date, will be assessed an early termination fee, up to $400, prorated by the number of months remaining in their term commitment.

CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee) or a one-time purchase option (up to $200) is available (S&H applies). Self-installation, if available at customer’s location, may be selected or a professional technician installation fee (up to $60) will apply, if selected by customer or is required due to network technology at customer location. Depending on your location, promotional discounts may not apply to first partial month of service. Requires credit approval and deposit may be required. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Offer may not be combined with other offers. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/aboutus/legal/index.html. See www.centurylink.com/feesandtaxes for applicable taxes, fees and surcharges. Customers must accept High-Speed Internet Subscriber Agreement or Business-Class High-Speed Internet terms and conditions, as applicable. Protected Internet: If your modem includes the Protected Internet feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Protected Internet, as will Internet connection issues. If you are unsure whether Protected Internet is working, contact us.

AutoPay and E-bill

Business Phone

Voice fees include those that are federal, state, or local government permitted and mandated, such as 911 and Universal Service Fund. These CenturyLink surcharges may also apply: Property Tax Recovery Fee; Federal Regulatory Recovery Fee; and Facilities Relocation Cost Recovery Fee apply. These are neither taxes nor required by law but set by CenturyLink and may change. Taxes also apply. For information about taxes, fees and surcharges, visit centurylink.com/feesandtaxes; rates subject to change.

Service and offers are not available everywhere. Rate is available to CenturyLink Business customers who subscribe to a qualifying Business Internet plan. Rate applies to one phone line; if selected, additional line monthly fees will apply. Credit approval and deposit may be required. Certain one-time installation fees and service charges may apply. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/aboutus/legal. Traditional Phone: Monthly Recurring Charge (“MRC”) applies to CenturyLink Business customers who subscribe to a qualifying Business Internet plan (up to 10 lines) for direct-dial local and nationwide voice calling, designated calling features and unlimited nationwide long-distance service, including all U.S. territories and possessions; excludes data and facsimile services (including dial-up Internet connections), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use. Restrictions on number of local and long-distance packages/plans per account apply. Customer may subscribe to a maximum of ten (10) lines per location; additional MRC will apply to each subscriber seat. Usage may be monitored, and customer may be required to show compliance if usage exceeds 3,000 minutes/mo. or non-compliance indicated. International calling billed separately.

The name CenturyLink and the pathways logo are trademarks of CenturyLink.